Win111 Privacy Policy — Protection of Your Personal Information
Win111 takes the protection of every user's personal information seriously. This Privacy Policy explains the types of data we collect, how we use it, and your rights as a user of this platform in Malaysia.
Updated: January 2026 | Applies to all registered win111 users
1. What Information Does win111 Collect?
When you use the win111 platform, we collect several categories of information in order to operate our services safely and efficiently. The information collected includes:
Account Information
- Full name, email address, and phone number provided during account registration.
- Date of birth for age verification purposes (18 years and above).
- Passwords are stored in encrypted format — we do not store passwords in plain text.
Device and Browser Information
- Your IP address, device type, operating system, and browser version.
- Access log data including login times, session duration, and pages visited.
- Screen resolution and device language settings.
Payment Information
- Records of deposit and withdrawal transactions in Malaysian Ringgit (RM).
- Payment methods used (FPX, GrabPay, Touch 'n Go) — bank account or digital wallet numbers are not stored directly by win111, but are processed through licensed payment processors.
- Transaction history for compliance and account verification purposes.
Platform Usage Data
- Records of games played, bets placed, and game outcomes.
- Interactions with promotional features, bonuses, and loyalty programmes.
2. How Is Your Information Used?
Account information is used to verify your identity at login, process deposits and withdrawals in MYR, and detect any suspicious activity that may pose a risk to your account security.
Usage data helps win111 improve platform performance, identify technical issues, and deliver a better user experience in terms of loading speed, interface design, and mobile accessibility.
Your email address and phone number are used to send transaction notifications, important account updates, and — with your consent — promotional information and exclusive win111 offers. You can opt out of marketing communications at any time through your account settings.
Some of your data is retained to meet legal compliance requirements related to anti-money laundering, consumer protection, and reporting obligations set by the relevant authorities in Malaysia.
3. Cookies and Activity Tracking
Win111 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. We use several types of cookies:
- Essential Cookies
- Required for core platform functions such as login sessions, form security, and page navigation. Without these cookies, the platform will not function properly.
- Performance Cookies
- Collects anonymised data on how users interact with the platform — pages visited most often, time spent, and errors encountered. This information helps us improve design and performance.
- Preference Cookies
- Saves your preferences such as display language, theme settings, and game preferences so you don't have to reconfigure them every time you visit the platform.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect platform functionality. win111 does not use cookies to sell advertising data to third parties.
4. Data Storage, Security and Third-Party Sharing
All win111 user data is stored on servers protected with industry-standard SSL/TLS encryption. Databases are secured by layered firewalls and intrusion detection systems that operate around the clock. Passwords are stored in hashed format using modern algorithms — meaning they cannot be read back, even by our internal technical team.
Financial transaction data in MYR is retained in accordance with the retention periods required by law. Inactive account data will be archived after a set period and permanently deleted once the maximum retention limit is reached.
Win111 does not sell, rent, or share users' personal information with third parties for marketing purposes. However, we may share necessary data with:
- Payment processors: To facilitate deposit and withdrawal transactions in MYR via FPX, GrabPay and Touch 'n Go.
- Game providers: Minimum technical data required to operate third-party games available on the win111 platform.
- Authorities: When required by Malaysian law or a valid court order.
5. Your Rights as a User and How to Contact Us
Access Rights & Correction
You have the right to request a copy of the personal information we hold about you at any time. If any information is inaccurate or outdated, you may request a correction through the Profile section of your win111 account or by contacting our support team directly.
Right to Erasure
You may request account closure and deletion of your personal data. win111 will process such requests within a reasonable timeframe, subject to legal obligations that may require us to retain certain data for a minimum prescribed period.
Right to Object Marketing Processing
You can opt out of marketing communications from win111 by updating your notification preferences in your account settings. Withdrawing this consent will not affect essential transactional communications related to your account.
Privacy Policy Changes
Win111 reserves the right to update this Privacy Policy at any time to reflect changes in platform practices, service requirements, or applicable laws. Significant changes will be communicated via your registered email or in-platform notifications. The "Updated" date at the top of this document indicates the version currently in effect.
Contact Us
For any enquiries regarding this Privacy Policy or your personal data rights, please contact the win111 support team via email: [email protected]. You may also refer to the FAQ us for more information about account management and privacy.
Your Trust is win111's Top Priority
We are committed to handling your personal information with full integrity and transparency. Register your win111 account with confidence — your data is in safe hands, and you always have complete control over it.